HiGrade – Terms of Service & Privacy Policy
Effective Date: [2025]
Welcome to HiGrade! By accessing or using our services—including web-based applications, APIs, or mobile solutions—you agree to the following Terms of Service, along with our Privacy Policy and Cookie Policy, which are incorporated by reference.
Please read these terms carefully before using HiGrade’s services. If you have any questions, contact us athigrade@boscosofttech.com
1. Acceptance of Terms
By creating an account, accessing our services, or using any part of the HiGrade platform, you:
Agree to be bound by these Terms of Service
Accept all policies referenced herein, including our Privacy Policy, Cookie Policy, and any specific API or service-related agreements
These Terms apply to all users, including faculty, staff, students, parents, and administrators who access or use the HiGrade platform in any capacity.
2. Use of Services
HiGrade provides software solutions tailored for higher educational institutions in India. This includes modules for academic administration, student management, communication, analytics, and related services.
You may only use our services for lawful educational and institutional purposes. Unauthorized or unlawful use may result in suspension or termination of access.
3. User Responsibilities
Users agree to:
Provide accurate, current, and complete information during registration and usage.
Maintain the confidentiality of login credentials and account activity.
Notify HiGrade immediately of any unauthorized use of your account or data breach.
Use the platform in compliance with all applicable laws and institutional policies.
4. Privacy Policy Overview
HiGrade is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. Please read our full Privacy Policy for complete details. Here is a summary
Information We Collect
We may collect personally identifiable information such as:
Name, email, contact number
Billing/postal address
User photos
Login credentials
Communication records
Usage data (e.g., browser, device, access logs)
Who We Collect Data From
We collect data from:
Students, faculty, administrators, parents, and trustees
Event participants, users of our services, and partner institutions
How We Use Your Data
We use your data to:
Deliver services and support
Communicate important updates
Comply with legal obligations
Improve and personalize user experience
We never sell your data. We share it only:
With third-party service providers under strict data protection agreements
Where required by law or regulation
5. Data Protection Policy
HiGrade adheres to Indian data protection guidelines and takes the following steps to protect your data:
Data is stored on secure cloud infrastructure (currently hosted by Silicon House, India)
A Service Level Agreement (SLA) governs data confidentiality, integrity, and security
Data is encrypted and protected against unauthorized access, theft, or accidental loss
Access is restricted based on user roles with authentication protocols in place
6. Transfer of Data
By using HiGrade, you acknowledge and consent that:
Your personal data may be processed and stored on servers located in India
If you are accessing from outside India, your data may be transferred across jurisdictions
All transfers will be carried out securely and in compliance with applicable laws
7. Cookies and Tracking Technologies
HiGrade uses cookies and similar technologies to:
Improve functionality and performance
Analyze user activity
Personalize the user experience
By using our services, you consent to our Cookie Policy which outlines how cookies are used and how you can manage your preferences.
8. Security of Your Information
We implement commercially reasonable safeguards to protect your data. However, no method of electronic transmission or storage is 100% secure. Users are encouraged to take their own security precautions as well.
9. Use of Third-Party Services
HiGrade may integrate or interact with third-party platforms (e.g., Google Workspace, Moodle, biometric devices, payment gateways, smart cards). While we strive to select trustworthy partners, we do not control the privacy policies or practices of these external platforms.
We recommend reviewing their individual privacy policies:
10. Changes to These Terms & Policies
HiGrade reserves the right to update these Terms of Service, Privacy Policy, or any related policies at any time. When changes are made:
You will be notified via email or in-app notice
Continued use of the platform will constitute acceptance of the updated terms
If you do not agree, you may discontinue use of the services
11. Termination and Suspension
HiGrade may suspend or terminate user access without prior notice if:
The user violates these terms or any applicable law
Unauthorized access or misuse of data is detected
There is institutional misuse or breach of contract
12. Governing Law
These terms are governed by and construed in accordance with the laws of India, specifically under the jurisdiction of Tamil Nadu courts.
13. Contact Us
For any questions, concerns, or complaints regarding these Terms or our Privacy Policy, please contact:
HiGrade Solutions – Powered by Boscosoft Technologies
Email: higrade@boscosofttech.com
Website: https://higrade.live
Appendices
A. Service Security (SLA Summary)
HiGrade’s cloud service is hosted by Silicon House. The SLA ensures:
Confidentiality of institutional and personal data
Data backup and disaster recovery measures
Content integrity and controlled access
B. Third-Party Integrations
HiGrade may integrate with services such as:
Biometric and RFID systems
Google Workspace and Moodle
SMS and email gateways
Payment Gateways
All such services are covered under respective usage agreements and data sharing practices.